Terms and Conditions

Detailed description of goods and/or services

Completely Unique Safaris (Pty) Ltd South Africa, Completely Unique Safaris’, is a luxury safari business in the travel industry that markets exclusive safari experiences.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 5 days and delivery confirmed by way of e-mail.

Return and Refunds policy

The provision of goods and services by Completely Unique Safaris is subject to availability. In cases of unavailability, Completely Unique Safaris will refund the client in full, less any unrecoverable expenses and the non-refundable deposit of USD 2500 per booking.

Cancellations

> 90 days prior to arrival: 20% of the deposit is forfeited by you 90 – 46 days prior to arrival: 50% of the deposit is forfeited by you 45 – 0 days prior to arrival: 100% of the total cost is forfeited by you

Customer privacy policy

Completely Unique Safaris shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA) South Africa. The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Completely Unique Safaris bank account, the details of which will be provided on request.

Credit card acquiring and security

Credit card transactions will be acquired for Completely Unique Safaris via PayGate (Pty) Ltd who are an approved payment gateway based in South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Completely Unique Safaris separately from card details which are entered independently from Completely Unique Safaris by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Trip terms and conditions

A separate terms and conditions per trip will be sent to each client via e-mail in addition to these terms and conditions.

Country of domicile

This website is governed by the laws of South Africa. Completely Unique Safaris chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: 2nd floor, south wing, Hyde Park Corner Shopping Centre Office Suites, Corner 6th Road and Jan Smuts Avenue, Hyde Park, Johannesburg, South Africa, 2196. Or via e-mail to Info@CompletelyUniqueSafaris.com

Variation

Completely Unique Safaris may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Completely Unique Safaris (private company) based in South Africa trading as Completely Unique Safaris and with registration number: 2012/046311/07

Completely Unique Safaris contact details

Support e-mail: Info@CompletelyUniqueSafaris.com Support in South Africa or globally: +27 (0) 11 325 4167 Support in the United States: +1 770 702 0299 Address: 2nd floor, south wing, Hyde Park Corner Shopping Centre Office Suites, Corner 6th Road and Jan Smuts Avenue, Hyde Park, Johannesburg, South Africa, 2196.

enquire
For a tailored itinerary, please complete the form below and our CEO will contact you personally. All itinerary quotations are priced on application.
enquire
For a tailored itinerary, please complete the form below and our CEO will contact you personally. All itinerary quotations are priced on application.